Samsung HW-Q910B 520W 9.1.2-Channel Soundbar System

Price Match Policy

• We're committed to providing you with the best experience possible, every time you shop. Prices fluctuate in this market on a daily basis in accordance with manufacturers marketing guidelines. If you purchased an item and our own price drops before your item has left our warehouse, we will gladly match the new price. If your item has already left the warehouse, we cannot match any reduced pricing. This DOES NOT include any eBay subsidized Daily Deal promotion - where eBay gives us a kickback for each item sold during the promotion time frame. Unfortunately, selling it without the eBay subsidy is below our cost price so we cannot offer any refunds made outside the promotion time frame.

Payment Terms

• Immediate payment is required.
• We do not sell to resellers. The purchase MUST be made by the end user.
• Must have a valid working phone number for all orders. We will not ship items without it.
• May require additional customer verification. If information cannot be verified, we reserve the right to cancel the order.
• For payment questions, please contact eBay or PayPal. We do not take payment. We are just a product fulfillment company. As per eBay policy, we can only ship to the address that is listed on your order at checkout. If you would like to change the address, we must cancel the sale and refund your money so you can repurchase it and use your correct address at checkout. If the price of the item purchased changes during the cancellation and repurchase process, we cannot honor the lower price if the price increases.

• You will receive a tracking number once your item ships. We ship from multiple locations in the USA. Signature may be required upon delivery. Address changes are not permitted. FedEx hold or redirect is restricted. Please call us for assistance. Most AV items & TVs 65" and under ship FedEx. Some 65" TVs and larger ship via freight company. Shipping within the 48 contiguous United States ONLY. No international shipping. No delivery to Alaska or Hawaii. No P.O. Box delivery. No APO/FPO delivery.
• Items will be shipped within 1-2 business days of receiving payment with the exception of larger televisions that ship via freight. (We are closed on weekends and most major holidays.)
• Freight deliveries will ship with curbside delivery. The driver will bring the item to your ground floor curbside. IF SPECIAL ASSISTANCE IS REQUIRED, PLEASE CONTACT US FIRST.
• Delivery ETA: eBay supplies an estimated delivery date that is JUST an estimation. It is a proprietary method of estimating delivery times based on the buyer's proximity to the item location, the shipping service selected, the seller's shipping history, and other factors. HOWEVER, eBay's tracking system is NOT capable of tracking freight shipments. Our shipping time frame is normally 10 Business Days unless you live in a remote location. We will notify you if it might take longer than 10 business days
• FOR ANY FREIGHT DELIVERY: YOU MUST INSPECT THE ITEM BEFORE SIGNING FOR THE SHIPMENT. If the driver is willing to wait, unbox the ITEM and check for damages. Plug it in, turn it on, check that it works. If the driver isnt willing to wait, just inspect the BOX ONLY, and write any defects to the box (hole, scratch, indentation) on the delivery receipt. Contact us within 24 hours of signing for your item if it is damaged so we can file a claim with the shipping company and get you a refund or a replacement. PLEASE KEEP THE BOX FOR THE FIRST 30 DAYS.
• FedEx hold or redirect is restricted. Please call us for assistance.
• No international shipping.

• Returns are accepted. 30 Day Returns are accepted for buyer's remorse. We offer free shipping and returns for 30 days from the date of delivery. For ANY type of return, the item MUST be returned in the original box with ALL original packaging and accessories. Items WITHOUT the original box CANNOT be returned. Refunds will only be given upon inspection of the package. Any items that are missing will be deducted from the refund amount. If the item arrives to you damaged or defective, please contact us for instructions.

Defective Items

• If your item is in fact defective within 30 days of delivery, we offer free returns or we can schedule an in-home technician for most items. If you are looking to exchange your item, you MUST open an eBay return case and one of our representatives will contact you. If you choose to return the item, the item MUST be returned in the original box with ALL original packaging and accessories. Items WITHOUT the original box CANNOT be returned.

Damaged Items

• Please check shipment as soon as it arrives. Each item ships with insurance. If it is damaged in shipment, contact must be made to us via email or phone within 24 hours of delivery. Items WITHOUT the original box CANNOT be returned. If you decide to refuse the item, please let us know. Any questions, please contact us.

Monday - Friday, 10am - 4pm EST
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